Umbrella:
A platform to raise
the efficiency of the key areas of your company.
- Comercial
- Financial
- Operations
- Partners
Commercial
Offer your customers the best experience by automating their processes, detecting failures and making timely adjustments.
Customer experience
Collect all the relevant information from the customer's experience of use.
Clients in service
Know the status of clients and contracted services.
Customer claims
ntegrate the current PQRS platform with Umbrella, to schedule claims in the field.
Solution costing
Improve the monitoring of the total cost of the solution, to validate what was planned with what was executed in a sale.
Financial
Control and permanently monitor the resources of each project online.
Work order budget
Budget the implementation of work orders for a single project.
Causation
Records budget execution of work orders in a timely manner.
Billing
Invoice the projects carried out, according to the evidence collected in the work orders.
Payments
Closely controls payments to third parties for work performed
Operations
Digitize, monitor and manage all processes and activities in the field online.
Work order control
Control and monitor online planned and executed work orders.
SLA Control
Get more control from the SLA by the procedures defined in the work orders.
Inventory and resources control
Control and monitor the installed equipment and the resources assigned to each project.
Process automation
Automate frequent activities, by digitizing them from their capture.
Document management
Register and control the activities and their evidences of each work order.
Repairs
Optimize quality and time in the execution of repairs.
Online history and reports
Record and control the execution of projects in real time and generate their reports.
Control and safety at work
Permanent control of the workers activities of each project, guaranteeing their security conditions.
Partners
Ensures broad visibility in project execution and optimizes response times.
Security Licenses
Controls compliance with licenses or requirements when performing the partner’s work on site.
Increase productivity
Improve the productivity of each partner by controlling the execution and response times of each project.
Resource control
Plan and control the resources of each project.
Customer experience
Evaluate the quality of the service and collect the experience of the work carried out by the partner.
